Policies and FAQs
Zoey Bow Co ships worldwide from Victoria, Australia.
Shipping is automatically calculated based on the weight and size of the items you purchase. All items ship with Australia Post.
Processing time: All orders leave our office in 1-2 weeks as standard. Some orders may get lucky and ship the next (or same!) day, depending on what day you order. The current estimated processing time is located on the front page of the website.
Express Post: Please note that choosing Express Post at checkout does not mean a faster processing time, but a faster shipping time (once received by Australia Post). If you need your order expedited, please contact us before ordering, noting that there will be an extra charge for this service.
Shipping time: Once received by Australia Post, items should arrive in the timeframe stated below. This can vary depending on the time of the year (October-January is notoriously slower due to the holiday season). We have no control over this shipping time.
Australia - your choice of regular or express post. Domestic orders will take between 1-14 days to arrive. Some may take longer - this is out of our control.
International - all items are sent regular post, with tracking. International orders will take 2-6 weeks to arrive. Some may take longer if held up at customs. International customers are responsible for any customs fee or duty charged.
Processing time is the time it takes us to pack your order and drop it off at the post office. After that, shipping time is the time that it takes the post office(s) involved to get the package from us to you.
Tracking Numbers: You will receive an email from Zoey Bow Co once your order has been packed - this email will include a link to our website to access your tracking number. This does not necessarily mean that your order has been SHIPPED. Sometimes it takes us 24-48 hours to drop items off to the Post Office once they are packaged.
Local Pickup: Local Pickup is only available on pre-organised orders to family and friends. We do not offer a general pickup service, as we do not run our business from a warehouse or showroom. Any order processed using the 'Local Pickup' option (whereby an arrangement hasn't been made prior to placing the order) will be put on hold until payment of the applicable postage amount, plus a payment processing fee of $1.00 is paid. Any order whereby the postage amount hasn't been paid within 7 days of ordering will be refunded, minus a 10% administration charge.
Refunds and Exchanges
Zoey Bow Co complies with the guidelines for refunds issued by Consumer Affairs Victoria.
No refunds, returns or cancellations for 'change of mind' will be accepted. If you are unsatisfied with your order please do not hesitate to contact me with your order number and description of the issue.
In the case of orders where a refund is authorised, a processing fee of 10% will be held (unless the refund is being made for a reason of no fault of the customer).
Custom orders cannot be cancelled once paid for, as at that point I have already spent the time customising the order for you.
Forced returns (parcels marked RTS) will not be accepted or authorised for a refund.
Coupon codes can only be applied to new orders, not orders that have already been placed. Coupon codes are generally not applicable to custom orders unless otherwise noted.
By purchasing any Zoey Bow Co products the buyer assumes all responsibility for the use of these products and understands that all products should not be used with small children left unattended. As with any product, adult supervision is recommended as our products can contain small parts that may pose as a choking risk. Never let your child sleep wearing hair accessories.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or writing to us at:
Zoey Bow Co
PO Box 234
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
Zoey Bow Co
[Re: Privacy Compliance Officer]
PO Box 234